Refund

Refunds

There is no handling charge on items/orders that are delivered damaged or faulty, or a refund requested with 7 days of delivery. Refunds can be given up to 14 days after delivery however they will incur a 2% handling charge.

The shipping cost of your product is not refundable, unless it is as a result of our error or the item is delivered damaged or faulty.

The return cost of returning your item to us is not refundable, unless it is as a result of our error.

You may return any item (in resalable condition and 'as received') within seven days of receiving it for a full refund, minus the 2% handling charge and the shipping charge.

Refunds cannot be made under any circumstances until the goods have been returned to us and the return has been processed and approved.

Refunds will only be given for damaged goods where no identical replacement product can be supplied.

Refunds will be made within seven days of the processing and approval of your return.

Requests for a refund must be made within seven days of receiving your product.

Refunds will only be made after seven days if the item is faulty, not as described or not fit for purpose.

Refunds cannot be made under any circumstances until the goods have been returned to us and the return has been processed and approved.

Refunds will be made within seven days of the processing and approval of your return. In the case of credit card payments it may take up to five additional working days before the refund appears on your account.

Exchanges

You must apply for an exchange within fourteen days of receiving your order, and all returned goods must be in an unused and resalable condition (complete with all original packaging).

Any goods received that were supplied incorrectly by us (i.e. are not the goods that you ordered), will be exchanged and redelivered to you free of charge once you have returned the incorrect goods to us. We will also refund the return cost of the item provided that it is returned via the method that we specify.

We are happy to exchange any goods which are supplied correctly but do not meet with your requirements (e.g. you have ordered the wrong size). In cases such as this, where we have correctly supplied you what you have ordered, you will be charged for shipping to send the new replacement item to you.

VITEIN OU

Sepapaja 5, 15551 Tallin, Estonia

Reg Code: 14128525